![]() ![]() ![]() The cancellation department conceded that they did have a record of the request but said that the request was later denied because it was made by billing and not cancellation. Having the date of when I asked to cancel was vital because Brinks could no longer pretend they were not aware of the request. The rep said they were not sure why the contract wasn't cancelled, but that I would have to talk to the cancellation department. Brinks had me on record entering a verbal contract, and a record of me calling to cancel that contract 10days later (within the 30day cancellation period). At the time the Brinks rep told me that would be ok, and that I could continue my service month to month.Īfter talking to many Brinks reps in February 2022, explaining this, one honest rep gave me the details I needed. But when talking to Brinks in August I explicitly told them I wanted any contracts cancelled, when I saw they were still charging me the cost recovery fee (which I was initially told I would not have to). I was told that I had entered into a 2 year verbal contract in August 2021. This led to a number of calls to Brinks to find out how that was possible. In January I tried to cancel my account and was told I was under a two year contract. Last EDIT: I'm making a final edit because after 4 months, I am finally free of Brinks. ![]()
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March 2023
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